They should offer full service commercial cleaning including carpet cleaning, floor and tile care, glass cleaning, light bulb replacement, and even full facilities management and care.
They should also offer restroom and break-room supplies and other cleaning supplies. They should inventory, order and restock your shelves. This should rid the office manager of a major burden and allow them to focus on building your business. If you are purchasing your disposables, you should experience monthly savings on supplies such as toilet tissue, soap, paper cups and paper towels.
The correct office cleaning or janitorial company should be a partner to your business and be as interested in supporting and growing your business as their own. They should be thinking about your customers and their impressions of your office or building.
A good Commercial Cleaning company should have operations managers, supervisors, fill-in cleaners, carpet and floor technicians and cleaning professionals. This demonstrates a solid mature operation and decades of rich experience on multiple levels. Above all, they should act with integrity in the small things.
What about their Customers and Cleaning Technicians?
For their customers and our employees. The doctrine of unique customer care paired with employee respect, is a stamp on an industry plagued with much inconsistency and broken promises.
They should understand that no two customers are the same. They should customize your cleaning to meet the specific expectations you have for your facility then meet your expectations quickly, efficiently and with great quality.
They should treat their employees with respect and fairness. In turn they stay longer, perform to a higher standard and bring consistent quality to the job day in and out. They should train extensively, and follow-up with regular inspections and then provide the feedback to their employees.
They should educate not only the employees but also their customers. Customers need to know how to work with their office cleaning, or full service company in order to get the most from their office cleaning service. Clearing of desks, boxes, floor clutter and other items will help to make sure the cleaners do a great cleaning job and you are happy with their service.
Associated Cleaning Services (ACS) is the leading office cleaning, commercial cleaning and carpet cleaning service provider in Georgia, Florida and South Carolina.